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Return Policy

If you are not 100% satisfied with your purchase and want to return your purchased item please do the following:

1. Contact customer support within 20 days of receipt of item for a return authorization number.
2. Affix the Return Authorization number to the outside of the package. Please note that products returned without return authorization # will be refused at the warehouse and sent back to sender.
3. Ship product back to returns department within 30 days of receipt of item.

We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse, but DecorWonderland.com does NOT charge a restocking fee for your return.

Customer Support:

Mail Return To:

Standard Shipping

Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them. We only ship to the continental US right now.

PO Box Shipping: We do not ship items to a PO Box.

APO/FPO Shipping: We do not ship to APO/FPO destinations.

Cost for errors in shipping address will be billed to customers.

Shipping Delays

We will notify you via email of any delays in shipping your order. By the last promised shipping date, we will send an email that advises your order will ship within the next 1-3 business days unless you contact us to cancel the unshipped portion of your order.

If we will be unable to meet the revised shipping timeframe, we will notify you via email that we have cancelled the unshipped portion of your order and a refund will be issued.

Oversized-Item Delivery Policy

DecorWonderland.com's carriers provide White Glove Delivery for all oversized deliveries as our standard.

Oversized items are normally delivered within 1 to 6 weeks from the order date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii.

Important Delivery Information

The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier's schedule.

Before signing the carrier's delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.

If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Customer Care immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.

Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. For more information, please review our Stair Carry/Extra Labor Fee section below.

*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.

Additional fees may apply for the following:

Redelivery

Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier's discretion. Your item may be returned to one of DecorWonderland.com's fulfillment warehouses if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund. Please see our Refused Delivery section below for more information.

Storage Charge

Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

Refused Delivery

If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item's price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.

Time Definite Fee

Our freight carrier's will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite� fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier's discretion, and certain days and times may not be available in all areas.

Stair Carry/Extra Labor Fee

If you would like your item carried inside your residence, have it upackaged/assembled, or carried up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100. These extra delivery options are not available in all areas.

By purchasing an oversized item, you authorize DecorWonderland.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein

* Excludes mattresses.